1 reviews | Active since Apr 2013
misleading clients and bad attitude of call centre
I purchased airtime using my loyalty points and was not made aware that I can only call mtn numbers, I was unable to contact the number I needed to so got in touch with the call centre. The 1st person I spoke to was rude and hung up on me when I said I'll hold on for the team leader. I called back and explained to team leader Zameka (name provided by Ndumiso) my situation and requested that if she cannot provide me with airtime to use for any networks then they can reverse the airtime I purchased and give me the points, she said she will load the airtime for me which hasn't been done. I called and spoke to another rude consultant that wasn't even able to construct a sentence ( I had to teach him ) and he \hey'ed"me a few times and told me \""don't take this as a joke\"" then I spoke to Ndumiso who was even worse. Not allowing me to finish my sentence"
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. We assure you, such problem will not arise again and our employees will be extra careful while dealing with our valued customers.
Kindly note that any loyalty points exchanged for either airtime can only be used for MTN to MTN numbers. This is a standard business rule. To view the terms and conditions, you may log onto our website, www.mtn.co.za.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Regards
Veronica
REQ:***
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. We assure you, such problem will not arise again and our employees will be extra careful while dealing with our valued customers.
Kindly note that any loyalty points exchanged for either airtime can only be used for MTN to MTN numbers. This is a standard business rule. To view the terms and conditions, you may log onto our website, www.mtn.co.za.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Regards
Veronica
REQ:***