Misleading cancellation information and unexpected charges

I cancelled my phone contract on 31 Aug 2026. I specifically asked the agent if I would have to pay anything else and she clearly told me I would NOT have to pay anything after cancellation.

Yesterday (03 Sept 2026) I received an SMS saying I have to pay between R379 and this afternoon R390.50, and now my balance shows R584.71 due.

This is not fair and feels very misleading. If I was told there would be a final pro-rata amount or cancellation fee, I would have understood, but I was told there would be zero payment due.

I would lik eMTN to please listen to the call recording from 31 Aug and reverse this charge, as it was not disclosed to me. Very disappointing service.