WS
Wouter S

1 reviews | Active since Apr 2014

12 Oct 2015, 09:58

Misleading Callertunez Sales

Hi,<br> <br> My 18 year old son downloaded a ringtone tune from MTN's Callertunez and as far as he could see it was free and that is the end of it. Now he received notification he has to pay R50 per month for this service. I think it is totally misleading and the callcenter is not to helpfull on getting it stopped. I need it stopped immediately and not to be charged anything for the service so far.<br> <br> The costs should be CLEARLY stated on the web pages involved!!!<br> <br> Regards,<br> <br> Wouter Stassen

0
Replies (1)
MTN South Africa
MTN South Africa's reply12 Oct 2015, 14:43
Official
Hello stassenw,

Thank you for bringing this to our attention.

I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records there are no subscriptions on MTN loaded.

Best regards
Mantoa
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