Misleading call from mtn on my landline
I was phoned on my landline. Two ladies told me that I was going to be rewarded with paying a lower fee on my contracts. they told me the reason was that MTN clients were complaining about the service and that they did not want people to go to other service providers. They mislead me with wrong info. They told me they would send me papers to sign to get lower fees. Two days later I got an email to thank me for applying for a new contract. SEQ NO: UV ********** DEALER CODE: 405289. I don't want this new contract. Utterly misleading.
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with our Channel support department to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with our Channel support department to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team