Misleading and Unfair Contract Practices – MTN South Africa

I originally had a SIM + phone contract with MTN, which they later changed to a SIM-only contract. At some point during the year, I decided to upgrade back to a contract that includes a phone. To my surprise, I was told that the SIM-only contract was locked in for 3 years, and MTN now wants to charge a penalty for changing it. This is completely unreasonable. There is no device linked to the SIM-only plan, so why should there be a penalty? Why would MTN lock a SIM-only contract for 3 years? It feels like MTN is trying to collect money for nothing. Customers deserve transparency and flexibility, not hidden restrictions. If you value fair treatment and clear terms, think twice before signing up with MTN.