1 reviews | Active since Jul 2016
MISLEADING AND POOR SERVICE FROM MTN DIRECT
<p>Recently I did my upgrade with MTN Direct. All went well until I checked my MTN Active account to see that the agent chose the incorrect package. Today marks THREE WEEKS since the upgrade was done. I have been phoning them about everyday since then and everyday there is a new excuse. Now I'm told I have to wait THREE MONTHS for it to be fixed resulting in a total data loss of 15GB's. This is totally unacceptable. If i could give any less stars, I definitely would! I will not recommend MTN Direct to anyone!</p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the MTN Direct management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ: **********
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the MTN Direct management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ: **********