Misleading and Misinforming Empty-N

<p>Good day</p> <p> </p> <p>I am very disappointed by MTN and their consultants, My contract is due for renewal on the 13th Aug 2016.</p> <p>I was initially advised that I can cancel my contract within a 3 months period, then I sent an email on the 26th May to confirm that I will be terminating my contract, I then get an email from Kholofelo Koele , advising that I should serve a 30-day notice prior to the expiry date of the cancellation.</p> <p> </p> <p>I had to still follow up with MTN, to find out how far they are with my query, I then get a call from Nobuhle who I believe is in retentions (Call Ref ********** 19) who then advised me that I do not have to serve any notice and should cancel my contract after the 14th of August and request that my account changes to Pay As You Go.</p> <p> </p> <p>I now get an SMS from the very same MTN, who advise me that I should send written notice within 20 working days or my contract will still continue. Who do I listen to? Who's advice do I follow? Please make certain that this contract is cancelled effective 13th Aug 2016. </p>