rS
rasheed S
1 reviews | Active since Mar 2012
18 Jun 2015, 09:42
misleading adverts
I went into mtn direct sales online site to view cellular phones,when I enquired I was told cash purchases are done through mtn stores. So I visited the store in lakeside mall benoni, when I enquired the 1st answer I get mtn is on strike ! If mtn is on strike why advertise and mislead customers.secondly what's the purpose of online direct sales when you cannot do cash pay as you go purchase for convenience purposes.I suggest don't advertise,close down , put your house in order and then continue ! It is very frustrating when mtn misleads customers. As far as striking staff is concerned they should be thankfull they have a job !
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Replies (1)MTN South Africa's replyOfficial
19 Jun 2015, 10:41Hello rasheeds,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Currently the only place to purchase a phone cash is at any MTN store or service centre. Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Thank you
Wenzile Masina
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Currently the only place to purchase a phone cash is at any MTN store or service centre. Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Thank you
Wenzile Masina
REQ:***
MTN South Africa's reply19 Jun 2015, 10:41
Official
Hello rasheeds,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Currently the only place to purchase a phone cash is at any MTN store or service centre. Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Thank you
Wenzile Masina
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Currently the only place to purchase a phone cash is at any MTN store or service centre. Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Thank you
Wenzile Masina
REQ:***
