1 reviews | Active since Sept 2015
Misleading Advertising with Samsung S6 Offer
I just signed a new 2 year upgrade contract. Part of the MTN promotion was a 1GB data per month for free for the first 3 months with my Samsung S6. I do not see it on my upgraded account but I do see the new package details. I have been a loyal customer of MTN for 20 years now since 1996 and have upgraded 7 times now with the same number for MTN. This is the kind of service I get.<br> <br> I find this service unacceptable, promising promotions in your magazines but when you sign up the contract, you don't get it. I received an SMS stating I will get 1GB free for 3 days but your promotion says 1GB per month free for 3 months. I tried getting help from the MTN branch I signed up with but no luck. Please assist urgently.<br>
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been escalated to the relevant supervisory team for further assistance.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been escalated to the relevant supervisory team for further assistance.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
