Misleading advertising & *****ulent

I was contacted by Brilliant from MTN about a Wi-Fi router for only R269. He promised it was unlimited, so I switched from my current provider on December 3, 2024. Huge mistake! The Wi-Fi only worked for one day, and when I went to the nearest store, they told me the data had run out. Complete ****!

I tried to cancel my contract because it made no sense to pay R823 for such a terrible service. I fought to get it cancelled on February 26, 2025, after finally finding a misplaced delivery reference.

Just when I thought it was over, I received a bill for R353.44, which I don’t understand. MTN told me it was for a SIM card Mega Flex plan activated by Brilliant on January 27, 2025, using my information without my consent.

Now, I’m working with an MTN representative to resolve this because I refuse to pay for something I didn’t authorize. Instead of offering real service, they’re busy ****ming customers. MTN is the worst, and I deeply regret ever accepting that router offer!