pA
peninnah A

1 reviews | Active since Feb 2012

26 Oct 2015, 10:11

misleading advertising

Since 10 October my daughter has been receiving daily sms' telling her that if she upgrades to an LTE device she will receive 30 gigabytes of data divided into 10gbs x 3. It was specified that this offer was valid until the end of October. On 18 October we upgraded my daughter's contract. No data came through and my daughter was left to make daily calls to MTN asking when the data would come through. On Wednesday she was told that it would come through within the next 72hrs. Yesterday she spoke to Sibusilo who said it had not been loaded, he had done so and it would come through shortly. It did but in one bundle of 30 gigabytes valid for one month! We were then told by mosholadi that the deal had been changed on the 19 October to 30gb' valid for one month. This is misleading advertising to say the least. It was specified in every sms my daughter received that the data would come through in bundles of 10bg's and therefore this is how it should be - a deal cannot just be altered because it doesn't suit the service provider if something else has been promised.

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Replies (1)
MTN South Africa
MTN South Africa's reply27 Oct 2015, 13:27
Official
Hello peninnah,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.

Kindly be advised that when the promotion started, customers qualified for a 10GB bundle for 3 months but the promotion was later revised to a 30GB bundle valid for 1 month. The system shows that you were sent an sms with the revised promo details on 2015-10-15.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards,
Ayanda
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