NM
Nasipi M
1 reviews | Active since Nov 2013
10 Apr 2018, 16:59
Misleading adverti*****t
I called MTN wanting to migrate my SIM Card to pre-paid from contract. I was told that there is a special running where you get 8GB for R89 per month. I know it sounded too good to be tru but that's what was sold to me and I want it. 4 Gig during the day and 4 gig at night. The lady spoke to me and said all this data would be credit on my account immediately after our call. That was yesterday and still now data dololo. What I just got is now an electronic agreement via PDF which says that I am contracted for 2 GIG at night and 2 GIG during the day. This is not what I have agreed on. Please retrieve your records and you either deliver as per agreed or there is no agreement.
Thanks
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MTN South Africa's replyOfficial
16 Apr 2018, 17:33Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for any inconvenience experienced.
Kindly be advised that we have engaged with our Retentions to make contact with you and resolve your problem accordingly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply16 Apr 2018, 17:33
Official
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for any inconvenience experienced.
Kindly be advised that we have engaged with our Retentions to make contact with you and resolve your problem accordingly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,