1 reviews | Active since Sept 2016

05 Sept 2016, 12:56

Misleading advert/billing

<p>I went to Mtn to buy a Samsung S6 EDGE 64G. The advert was R469x 24 month on mychoice 100. </p> <p>I asked the person assisting me to buy if R469 is exactly what I will pay per month, they said yes. So I signed the contract without reading since this sounds straightforward. </p> <p> </p> <p>This was in May 2016. </p> <p>I have been billed a subscription fee of R600 (R525 exl VAT) per month for the past 3 month. </p> <p>I went to MTN store to fix this and also called the call center. </p> <p>I am given the same vague response that I took an expensive phone so the bill is split or something like that.</p> <p>I don't get how Im told that since the advert is R469 and I asked and was told I will pay R469.</p> <p> </p> <p>I feel like I have been fooled since I would have not bought the phone of I knew I am pay R600 per month. </p> <p>I went to another random Mtn store to ask how much I would pay exactly if I bought this phone. They say R469. This is confusing. </p> <p> </p>

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Replies (3)
MTN South Africa
MTN South Africa's reply08 Sept 2016, 16:20
Official

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes

Please be advised as per our telephone conversation once we receive the copy of contract the matter will be escalated to the billing division for a resolution.

Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.

Regards

Nompumelelo

REQ: **********

Best regards,

's update23 Sept 2016, 10:25
Reviewer Update

Hi Nompumelelo.

I am still waiting for a response from your side.

The last time we spoke I explained that the contract was advertised at R469PM.

I look forward to hearing from you.

Regards

's update28 Nov 2017, 19:41
Reviewer Update
This was resolved. Thanks