1 reviews | Active since Feb 2016
Mislead into purchasing a Laptop with no Space
<p>Good Day,</p> <p>My name is Natalie Maharaj,</p> <p>I purchased a laptop from mtn Gateway store on contract on the 12th of June 2017, GuGu was my sales person. It was a tablet which attaches to a keyboard, Lenovo. I am extremely unhappy with my purchase, I queried storage space with the sales person and she advised that it would be the same as any laptop which isn't correct.</p> <p>I have less than 20 movies stored on it and theres no more space. I called around 3 weeks ago to enquire about why it wasn't picking up a hard drive and was advised again by someone in store that the storage space is the same as a normal laptop, to go see a technician in coastlands mtn.</p> <p>I now know that theres no need for that as this laptop does not have enough storage space. I plan on keeping this laptop and paying for it for the next 17 months, but it has no space to store anything else? I have owned laptops before so I know this shouldn't be the case.</p> <p>I didn't mind paying a little extra for something I am happy with initially with enough storage space for my personal use and study material, this is the reason I made the purchase.<br />I am really extremely unhappy with the way I've been misled regarding this laptop and am not going to continue to pay for something I was misinformed on for the duration of the contract. <br />Please contact me asap.</p> <p>Regards,<br />Natalie<br /> ********** 392</p> <p> </p> <p>This was the email i sent to MTN for assistance on the 22/07/2017! : ********** <p>I called the consultant yesterday and she took my details down saying she will return my call and assist by sending it in for repairs it might take a week however still no response received! I have tried to contact her on numerous occasions and there is no answer!</p> <p>I have tried to contact the store on numerous occasions, the number just rings.</p> <p>PLEASE HELP!</p> <p> </p> <p> </p>
Good Day Kabelo,
Firstly, my name is Natalie. Not Nats.
Please address me by my full name.
Secondly I was mis-advised by your MTN consultants on 2 occasions that this laptop has the same storage space as any other laptop.
If you read my email you would notice that I did mention that I called in when the hard drive did not pick up and was misinformed AGAIN.
This is of no fault of mine and your 7 day period does not apply here as I called in less than 5 days after purchasing the laptop as the hard drive did not pick up on the laptop - so immediately this rang alarm bells.
Still, I chose to believe that the hard drive was the issue and only about a week ago realized there really is no space on the laptop as IT DOES NOT HAVE STORAGE SPACE!
I have been trying to get a hold of you guys since then.
Also, there's a 7 day period for customers who are mislead and then avoided by your consultants after stating they will call back to assist?
IF you cannot assist me, please direct me to a manager who can.
Regards,
Natalie
Good Day Kabelo,
Firstly, my name is Natalie. Not Nats.
Please address me by my full name.
Secondly I was mis-advised by your MTN consultants on 2 occasions that this laptop has the same storage space as any other laptop.
If you read my email you would notice that I did mention that I called in when the hard drive did not pick up and was misinformed AGAIN.
This is of no fault of mine and your 7 day period does not apply here as I called in less than 5 days after purchasing the laptop as the hard drive did not pick up on the laptop - so immediately this rang alarm bells.
Still, I chose to believe that the hard drive was the issue and only about a week ago realized there really is no space on the laptop as IT DOES NOT HAVE STORAGE SPACE!
I have been trying to get a hold of you guys since then.
Also, there's a 7 day period for customers who are mislead and then avoided by your consultants after stating they will call back to assist?
IF you cannot assist me, please direct me to a manager who can.
Regards,
Natalie