Mislead

Got a call from the call centre asking me if I wanted to renew my contract. I told the agent that I had not decided about a phone yet. No problem I could renew the contract and add the phone later when I decided. When I did decide on a device 3 months later, I must now pay a R400 penalty to change the contract. This was not told to me by the agent. Been on the MTN network since 1997. So ****ed off.