HE
Honeypaul. Eraman

1 reviews | Active since Jul 2015

29 Jul 2015, 14:29

Mislead by staff

I app**** for an mtn contract for a sony experia e4 about a month ago. At the time i waas not informed of the strike and all documents wer processed approving the deal. I was told i wud have my phone in a few days.<br> Its been a month and a half now after numerous calls to the store manager only to be told the contract is now R159.00. After disagreeing with this and refusing to accept it i see am sms confirming my contract which havent even signed.. I keep calling the store manager mark who half the time does not answer the call. I sent sms s which he responds to on occassion saying he is wating for the vetting dept. this has been going on for two days now. So i have an incorrect acount/ contract and no phone.<br> i tried calling customer care and have not been able to get through. the landline also just rings.<br> <br> I still to date and time havent recieved a call or sms from the store or manager regarding the contract.

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Replies (1)
MTN South Africa
MTN South Africa's reply21 Aug 2015, 10:42
Official
Hello Honeypaul,

Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.

The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards
Thabelo
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