Mislead

I am cuurently on unpaid maternity leave. I informed MTN that I will not receive a salary for the next four months and also that I am waiting for the maternity benefit from the Labour department. After some time I resent my email to be advised that a double debit will be done once I have funds in my account (which I have no problem with) by one consultant and then the next day I received another response saying that I can apply for a payment relief from a different consultant. I then requested a letter from my employer which I sent to MTN to be informed that they do not cover maternity leave as a "payment reluef" reason. I am appalled at this service received, why would one consultant advise of this option but another says it cannot be done.