JR
Jacqueline R
1 reviews | Active since Nov 2012
22 Jun 2015, 13:26
MISINFORMED WHEN TAKING OUT NEW CONTRACT
I HAVE BEEN WITH MTN SINCE THE 28TH APRIL 2015. I LEFT CELL C AFTER 10 YEARS, ON AN AVERAGE BILL OF R600 A MONTH. I HAVE TAKEN A R779 PACKAGE WITH MTN, I THOUGHT I WAS LEAVING BECAUSE OF BETTER COVERAGE. <br> MY FIRST BILL RECEIVED AFTER 2 WEEKS ONLY WAS R1374, MY SECOND BILL RECEIVED NOW FOR ONE MONTH IS R2219.77. I HAVE BEEN INTO YOUR UMHLANGA STORE NOW AND THEY ADVISE ME ITS BECAUSE OF DATA. I HAVE UNLIMITED WIFI AT HOME???. RISHAD AT MTN COASTLANDS TELLS ME ITS BECAUSE I HAVE THE FACEBOOK APP ON MY PHONE WHICH I DONT LOG OUT OF. HE HAS TOLD ME TO LOG OUT EVERYTIME AFTER ACCESSING AS HE SAYS THIS IS CHARGING ME DATA FOR LEAVING IT OPEN. WHAT **** IS THIS, I NEVER HAD TO THIS WITH CELL C? I AM SO DISAPPOINTED IN MTN. I CANNOT AFFORD THIS BILL AND WILL LOOK AT CELL C AGAIN TO HELP BUY ME OUT OF THIS CONTRACT I WAS FOOLED INTO TAKING. THE SALES PERSON NEVER EVER TOLD ME TO CLOSE DOWN FB AFTER EACH TIME I VIEWED IT AND I HAVE BEEN ON A SAMSUNG FOR MANY YEARS AND NEVER HAD THIS DATA PROBLEM. I HAVE SPENT 25 MINS NOW HOLDING ON 808 WITH NO JOY. I AM SO BITTERLY DISAPPOINTED AFTER BEING WITH MTN FOR ONLY 6 WEEKS.
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MTN South Africa's replyOfficial
25 Jun 2015, 14:29Hello Jacqui Red,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the first invoice was payments in advance and the subscription fee. The data charges are R394.53 and with the May invoice its R1217.42.
The gentleman that advised you to log off facebook was correct. The problem with the new Android Samsung handset is that they are always downloading applications as well on your handset. On your handset go to play store - settings - auto update apps - then click do not auto update apps. This will prevent the handset from downloading and depleting your airtime all the time.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Lungi
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the first invoice was payments in advance and the subscription fee. The data charges are R394.53 and with the May invoice its R1217.42.
The gentleman that advised you to log off facebook was correct. The problem with the new Android Samsung handset is that they are always downloading applications as well on your handset. On your handset go to play store - settings - auto update apps - then click do not auto update apps. This will prevent the handset from downloading and depleting your airtime all the time.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Lungi
REQ:***
Best regards,
MTN South Africa's reply25 Jun 2015, 14:29
Official
Hello Jacqui Red,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the first invoice was payments in advance and the subscription fee. The data charges are R394.53 and with the May invoice its R1217.42.
The gentleman that advised you to log off facebook was correct. The problem with the new Android Samsung handset is that they are always downloading applications as well on your handset. On your handset go to play store - settings - auto update apps - then click do not auto update apps. This will prevent the handset from downloading and depleting your airtime all the time.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Lungi
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the first invoice was payments in advance and the subscription fee. The data charges are R394.53 and with the May invoice its R1217.42.
The gentleman that advised you to log off facebook was correct. The problem with the new Android Samsung handset is that they are always downloading applications as well on your handset. On your handset go to play store - settings - auto update apps - then click do not auto update apps. This will prevent the handset from downloading and depleting your airtime all the time.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Lungi
REQ:***
Best regards,