IC
Ika C
1 reviews | Active since Aug 2013
30 Sept 2015, 09:45
Misinformed On Insurance Policy
On the 28th of September I went into the Mtn Store to upgrade. <br> <br> The service was good, I got my new phone and signed the contract. The consultant helping me, Constance, told me that I have to cancel my insurance policy at 24 Hour Mobility. When asked why, she told me that Mtn is no longer marketing for 24 Hour Mobility Insurance. <br> Confused I told her that I am very happy with their service and would rather stay with them. She said, and I quote: \24 Hour Mobility is shutting down
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MTN South Africa's replyOfficial
30 Sept 2015, 12:42Hello IkaC,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
Kindly be advised that the matter has been escalated to the store management team for urgent attention. They will investigate and revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
Kindly be advised that the matter has been escalated to the store management team for urgent attention. They will investigate and revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply30 Sept 2015, 12:42
Official
Hello IkaC,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
Kindly be advised that the matter has been escalated to the store management team for urgent attention. They will investigate and revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
Kindly be advised that the matter has been escalated to the store management team for urgent attention. They will investigate and revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***