Misinformed, misled MTN client

To Whom It May Concern,

We received notice to upgrade our contract, which we duly did. My husband made the choice to go with the HUAWEI P40 LITE. After about 3 weeks, we received the go ahead to collect the items (we had to wait for the Huawei watch to be sent to the store). The salesman was stationed at MTN Galleria Mall, Amanzimtoti. I can't recall his name.

It is now Week 3 of having the phone. A phone clone was done from the previous Huawei to the current one. There was no access to the banking app. I have been trying for three weeks to download my banking app, meeting apps, Zoom and Google classroom. Imagine my surprise, outrage and total disappointment in learning that the HUAWEI P40 LITE cannot support these, and a couple other apps that I used on my previous Huawei phone. During the time of selecting a phone, to the three weeks of collecting it, NOT ONCE DID THE SALESMAN INFORM ME THAT THERE WAS NO ACCESS TO MANY GOOGLE SUPPORTED APPS!!!!

I am so disappointed in the MTN sales, and really, what is the point of having a phone that is unable to download such important apps? I am unable to access my banking - which I only do on my phone - I cannot create my lessons on Bitmoji or Google classroom for my learners at school, and I can't even have parent meetings or business meetings on Zoom!!! And don't tell me to go on the internet to access this, because the apps REFUSE to open via the net on the HUAWEI P40 LITE.

We were misled, misinformed and treated as just a number. We were taken advantage of, probably because an MTN salesman wanted to receive commission.

I expect this to be dealt with. I DO NOT WANT A PHONE THAT IS UNABLE TO BE USED!

I expect a response, with a promising solution for myself! THIS IS UNACCEPTABLE and places MTN in such a poor light just because of a misleading, unprofessional, possible misinformed, MTN salesman.

Disgruntled, disappointed MTN client!!!