DM
Dineo M
1 reviews | Active since Feb 2013
12 Mar 2015, 13:36
Misinformed
Good day Hello peter<br> I regret the day I did an upgrade with MTN. Firstly the agent who was assisting me never explained the plan I was in, I assumed I was on Top up, only to find out days later that it was the normal contract, I have reached my limit and my services were suspended. I transferred the amount they were supposed to debit, my services were activated and they \assured me"that they changed to Top up"
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MTN South Africa's replyOfficial
18 Mar 2015, 14:24Hello dineo2124,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Kindly note that we have reactivated the line as per the payment received.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Kindly note that we have reactivated the line as per the payment received.
Best regards
Mantoa
REQ:***
Best regards,
MTN South Africa's reply18 Mar 2015, 14:24
Official
Hello dineo2124,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Kindly note that we have reactivated the line as per the payment received.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Kindly note that we have reactivated the line as per the payment received.
Best regards
Mantoa
REQ:***
Best regards,