misinformation resulting in unfair payment demand

My phone broke and was insured by MTN<br> <br> I handed it in for repair at the Pinelands, Howard centre branch. <br> <br> they took my phone and i was not told that i needed to deactivate the find my phone function.<br> <br> i was then called and asked to remotely deactivate my find my phone function. <br> <br> i have a problem with my itunes that i am not able to resolve and i am not able to deactivate my find my phone function, despite numerous attempts and much effort on my part.<br> <br> i told MTN this.<br> <br> I have now been told that I need to pay them R330 to release the phone so that I deactivate find my phone.<br> <br> this is completely unfair as it is MTNs fault that they did not tell me that i had to deactivate find my phone in the first place.<br> <br> i will not pay the R330, but need my phone to be released so i can deactivate the function and get my phone back. i have now been without my phone for over a month.<br> <br> This needs to be urgently resolved as it is completely unacceptable that I pay insurance and this is what happens.