1 reviews | Active since Jul 2011
Misinformation / Breach of contract /Billing error
I complained to MTN on the 6th of March 2015 about a breach of contract from their side. *** on this forum. Subsequently I received a reply (REQ ***) from a person called Ayanda on the 9th of March 2015 where it was stated that I will have a speedy reply from their accounts department. Today is the 24th of March 2015. My so called \speedy reply"has not arrived yet. I have since commented twice on the report (15 and 22 March 2015) This is 15 days later!!!!! and still no reply! Must say that in my books this does not account to \""speedy service\"" instead it it borders on PATHETIC! Somebody at MTN please wake up and sort this out immediately as I am now very irate with MTN. Please look at my previous complaint and the questions asked in that complaint that I have not yet had any replies too. Could somebody in management please get back to me. You have my details."""
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that we have sent you a copy of the email response that was forwarded to you on the 5 March 2015.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that we have sent you a copy of the email response that was forwarded to you on the 5 March 2015.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***