CS
Candice S

1 reviews | Active since May 2012

11 Dec 2020, 08:58

Misinformation and incorrect advertising

I am highly annoyed, about a month ago I upgraded my cell phone contract and with that came a change in my contract. I am meant to get 2 gigs anytime data, 1 gig social media data and 1 gig video data. Video data to me should be used for you tube and netflix and even videos on face book but i'd settle for youtube and netflix. However the video data sits not being used while my anytime data is eaten away if i watch a you tube video or when I tried to watch netflix to see if it would use the video data which it did not!!!

On top of this they advertise a free once off 20 gig anytime data bundle, which I am yet to receive and every time I have called they have logged the complaint and I get a reference number and with in a couple hours I get a message stating that my issue is resloved, which it is not because I am still yet to receive my 20 gig data bundle.

MTN if you are not going to use the different data bundles properly then don't offer them just give us 4 gig a month to do with as we please.

If i could get out of this contract now I would and I would go else where, I have been a loyal MTN customer for over 15 years, I am so annoyed and feel totally ******.

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