JL
Justin L
1 reviews | Active since Feb 2017
06 Feb 2017, 10:18
Misinformation always given
<p>As I got paid in december mtn debited their money which was great, but a couple hours later I get a message saying it bounced. I decided ok I will call mtn and ask. I asked if they got my payment or must i still pay the reply I got over the phone was "no sir we got your payment".</p> <p> </p> <p>Forward 2 weeks I get my statement it says I owe double so I call again and ask what's going on will I be paying 620 or double. I get the answer "no we got your payment it's only 620 on your debit date"</p> <p> </p> <p>Januaries payday arrives and suddenly they take double to my surprise. So I call again and ask what's going on.</p> <p>I get told no I was misinformed on 2 separate occasions although I am sure it's 3times I called and got the same answer.</p> <p> </p> <p>Now because of mtn I could not pay my studies and some other things. </p>
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MTN South Africa's replyOfficial
07 Feb 2017, 17:38Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the debit order of R619.99 on 2016-12-24 returned unpaid on 2016-12-30 and the account incurred a charge of R11.40 Admin Fee for the returned debit order. On 2017-01-25 we debited R1251.39 for the 2016-12-13 and 2017-01-13 invoices plus the R11.40 Admin Fee for the returned debit order.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply07 Feb 2017, 17:38
Official
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the debit order of R619.99 on 2016-12-24 returned unpaid on 2016-12-30 and the account incurred a charge of R11.40 Admin Fee for the returned debit order. On 2017-01-25 we debited R1251.39 for the 2016-12-13 and 2017-01-13 invoices plus the R11.40 Admin Fee for the returned debit order.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
JL
Justin L's updateReviewer Update
08 Feb 2017, 11:21This really restores nothing I am still in dept. I understand exactly why it got debited but I would not have this issue if I was given the right information.
If I knew that I owed money I would have paid it long ago and not waited for a double debit order.
This is the 3rd time mtn has wronged me and this time it is the worst.
This situation mtn has put me in is more than frustrating and now because of mtn, I must suffer while mtn just says o well atleast we got paid.
JL
Justin L's update08 Feb 2017, 11:21
Reviewer Update
This really restores nothing I am still in dept. I understand exactly why it got debited but I would not have this issue if I was given the right information.
If I knew that I owed money I would have paid it long ago and not waited for a double debit order.
This is the 3rd time mtn has wronged me and this time it is the worst.
This situation mtn has put me in is more than frustrating and now because of mtn, I must suffer while mtn just says o well atleast we got paid.