MISINFORMATION

My 2 year MTN contract expired on the 17/12/2015 (yesterday). For various reasons I decided I was not going to renew this contract but rather convert to pay-as-you-go and move to another Service Provider. To this end I went into the MTN outlet at the Langeberg Mall in Mossel Bay some 6 weeks ago to ascertain the correct procedure that needed to be followed in order to process this conversion. The consultant at the outlet assured me that this would be very simple exercise. All that was needed was for me to come in the day after the expiry of the contract, fill in a small form and within 3 days the conversion would take place. Following on this advice, I went into the same outlet today, being the day after the expiry of the contract, only now to be told that there would be a 30day termination period and that my contract would have to continue as such. Needless to say I was extremely unhappy with this situation as I could have got this done much sooner if they had given me the correct information right from the beginning.This is pretty poor service from the largest SP in Africa and am now convinced me that I will be better off elsewhere. No great surprise that they are in such trouble