Misinformation

<p>Last year i upgraded my cellphone contract with MTN. I sighned for a 50 minutes talking points, 100 sms's and 300MB. On the 7th of April i called in to cancel something i subscribed to unaware and was told its been cancelled however when i asked Lerato the consultant about my D/O amount she gave me the wrong amount and i asked her why that amount and she told me that am being billed R34.47 for 300 SMS's. This was a shock to me because am already receiving 100sms's that i cant even finish in a month. Alright, i called in on the 7/04/2017 Reference number for the call is 251 234 036. Today when i called for feedback i was told that my complaint was logged on the 10/04/2017. Today i spoke to another Lerato Lekgodi who told me that their systems are offline and cant assist me, i asked her to transfer me she said they cant transfer. Okay i asked her why didnt i receive a call regarding this complaint and she said i was suppose to call back (if you logged a complaint the consultant from that department is suppose to call you back after or during the turn around time). This is the second time am complaining about MTN for their misinformation when we are at their stores, well another thing that Lerato told me today was that sometimes we customers dont wana hear the disadvantages we always settle for the advantages. Now that tells me that they are literally robbing us for misinforming us.</p>