1 reviews | Active since Mar 2014
MISGUIDED AND UNFAIR TREATMENT
<p>I have called MTN more than 6 times in the month of February. I am due for an upgrade today the 1st March. I called into MTN and the retentions department stated that the booster package is available and I should call back today the 1st. When I call back they say sorry the promotion ended yesterday. I have advertising proof and proof of a voice recording when I called in that it ends on the 31 March 2017. How can a customer for over 12 years be misguided like this. I will not rest until the matter is resolved. I am a paying customer and have never defaulted. I do hope that this gets to MTN and they resolve the matter now. </p>
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the matter has been escalated to the relevant supervisory team for further assistance.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the matter has been escalated to the relevant supervisory team for further assistance.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Good Afternoon. It's been 5 days and I have not received feedback. I as a client have been calling you and you have not yet bothered to even provide a courtesy call to say sorry. MTN this is ridiculous. I will take this further to the ombudsman. I cannot wait for so long to get a simple query that you have gotten wrong to correct.
Good Afternoon. It's been 5 days and I have not received feedback. I as a client have been calling you and you have not yet bothered to even provide a courtesy call to say sorry. MTN this is ridiculous. I will take this further to the ombudsman. I cannot wait for so long to get a simple query that you have gotten wrong to correct.