1 reviews | Active since Mar 2014
Miserable, Horrific , Frustrating Service_ Non Stop
<p>Took out a contract at Mtn after a move from Cell C . Got the phone Sunday 19 Feb 2017 . On the 8th day ( 1 day after the out of the box warranty ) OBF , The sim card reader stopped working . I could not use my full 30gb "promotional data" as i had to book the phone in for repairs 27 Feb 2017 . I was told this can take up to 14 working days . They took the full time and I got a replaced phone 2 March 2017. Today 03 April 2017 , the 9th day ( 2 days after the out of the box warranty ) OBF , The sim card reader stopped working AGAIN . I called MTN to report this and was told the George Garden Route Mall Shop is busy revamping but I can book the phone in at a different MTN store. I will however ONLY Get the phone back After they reopen on the 26TH of April as the shop in Eaden Meander mall is not authorised to hand back the phone . Again I need to wait <strong>24 days </strong>for a phone that i can only hold thumbs for to work when it eventually return . I am honestly frustrated to the max , Not only must I deal with the poor planning from MTN's side but I need to please be patient and understand they dont have stock. What can I honestly do to receive a working phone , from a working network which <strong>i</strong> Paid for . </p> <p> </p>
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the matter has been escalated to the relevant management team for assistance.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
Complaints Management Team
Reference Number: ***3
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the matter has been escalated to the relevant management team for assistance.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
Complaints Management Team
Reference Number: ***3
