Miscomunication and lack of service

<p>My account was transfered to the legal department due to non payment as I was on unpaid maternity leave. When I had the funds available, I phoned 808 and the consultant said I should make a payment of atleast 75%. My balance was R2240. So I made a payment of R2000. After proof of payment was sent they immediately activated my account.<br />Three days later, they suspended my account again. When I phoned (from somebody's phone) they said that they will send an email to the legal department as they do not have a direct number and can ONLY communicate via email. After seven working days I still had no connection and no assistance from anyone. I phoned again, ended up in a total different department and the guy arranged for a conference call with the legal department. They said they can't do anything until I pay the outstanding R240. Why didn't the consultant told me that in the first place? How can they let me pay that amount and then all of a sudden my account is terminated. That means they terminated my account AFTER I paid the R2000.<br />So I made the payment and almost had to wait seven days to be connected again. But MTN took my 1GIG data I bought after they unsuspended my acount the first time. When I phoned 808 to ask why, they said they will refund me for that and will log a request. After two days I phoned again to follow up on my request. The lady then informed me that they logged the requeat to the wrong department and will re-post it. After three days I phoned again. The consultant said she will send an email to the legal department but I am more than welcome to also send an email and to phone them. ALL OF A SUDDEN they could give me the legal department's number after they said there is NO direct communication to that department. I phoned the legal department and the lady said she will hand the situation to her manager and let him phone me.<br />Until today I have not received anything from them. I want to be refunded for my data they took as well as my airtime I used to phone the legal department. <br />MTN has so many stories everytime you phone them. I even had to RICA my simcard again.</p> <p>I am so dissapointed in their service. They are so quick to suspend your phone but lack in service when you need assistance.</p>