Miscommunication and bad service

Its been three weeks I have to complain about MTN Westgate staff members and MTN as a company.I am getting angry I think its high time I take you guys to the newspapers.On the 23/10/2015 I went to MTN Westgate to ask how much I owe they said R1300.On the 26/10/2015 @ 12:14PM,I was at the store to pay that R1300 Tumie Tshabalala said to me I have to pay R1800 and I said to her no I was here Friday your colleague said I have to pay R1300 to remove my account from legal. I told Tumie Tshabalala about my insurance story and she said okay then she didn't mention to me that I have to pay R1374 so that its removed completely. The insurance sales person approved my claim on the 29/10/2015.On the 30/10/2015 @ 12:02PM,I was at the store to collect my phone Charity Makhutle said to me they cant help me my account is still with the legal team she requested I pay R 74 and come back on Tuesday to collect and pay R350 to get a new phone. Yesterday at 15:56 I went to MTN to check if my account is out of the legal team as I send an email to the CIM team and just got an automatic response,The sales consulant lady said to me I have to pay R400.Clarity please