Misallocation of funds and no help for more than 1 week

Last week Tuesday all the phones on our contract was cut off and service was suspended. This was very odd as I pay using fnb’s scheduled payment option. I thought maybe there was an error and it didn’t pay as scheduled. Logged in and confirmed it did go of. Phoned in, they said the last paymenr they received was on the 9th of April which is odd since payment is scheduled on the 24th of each month. Sent the proof of payments in, no reply and phones still off. Phoned in again the next day and was asked for my reference number for the previous day’s conversation. The consultant never gave one sk the new consultant did. She looked on the system and confirmed the proof of payments were received and stated it was a “misallocation of funds” and would take 3-5 working days to sort out. We waited, to this moment it has not been resolved. Went to the mtn shop, they promised it would be resolved.... nothing! We live on a farm! We can’t phone or text anyone in case of emergency and no one at mtn seems to be willing and able to assist!