Mis- leading the Consumer

2 weeks ago I signed up a Home Internet package, that came with 12 month Disney subscription and R1000 Makro voucher, received Disney subscription but no Makro voucher, called customer services 135 4 times, they kept diverting me to their Rewards division, no answer each time or a voice mail that their offices are closed, emailed them last week and still no response, horrible customer services, also had an issue with the router, the technical division could not help which they getting paid for, however a MTN store in Northgate assisted me, a gentleman by the name of Joshua, who is an over the counter position in sales sorted it out, shocking service by MTN