Mis informed detail regarding upgrade

On the 1 October 2017 I went to upgrade my cell phone contract at MTN Century City. I told the consultant that I would like to have the same as before (sky light - uncap data and calls at R1399 p/month)

On receiving my account I found that I was paying much more as before. On further investigation I found out that my data has been reduce to 3Gigs per month. I am paying much more and getting less.

On 3 November 2017 I went to the same MTN branch to query my contract. A lady help me by doing a migration application so I can get more data and reduced airtime and for the contract amount to go back to nearly the same as before.

On the 6 November 2017 I received and SMS from MTN stating that my query has been resolved. I then sms Lohmeez (on number she supp****) to find out what the outcome was. Needless to say no response. On the 9 November 2017 I sms again asking for any response. Well to date no response. Have been with Mtn over 20 years and have 3 contracts with them. I definitely looking on moving once my contracts expires