Mis informed

<p>Good day MTN</p> <p>Yesterday i went to do my handset upgrade and i was not given a new sim card when i query it at the store the next day i was then told that they don't give sim cards i must pay for it R136.00 . that came as a shock to me as i have never had to pay , this was not explained to me before hand had i been told i wouldn't have done the upgrade at that store.</p> <p>Its really upsetting these franchise stores are not friendly and the service is not up to standard its not my first time doing an upgrade .. i already resent doing it , can i return the phone??</p> <p>Store is at the Picbel Parkade in 58 Strand Street Cape town. ********** 534</p>