MINUTES NOT LOADED FOR THIS MONTH

I CONTACTED MTN ON THE 8TH DEC 2015, QUERYING MY 350 MINUTES WHICH WERE NOT REFLECTING ON MY BALANCE. THE CONSULTANT TOLD ME THAT THE MINUTES, DATRA AND SMS WERE LOADED ON THE 26TH BUT ACCORDING TO HER SYSTEM SHE DOES SEE THAT THE MINUTES DID NOT GO THROUGH DUE TO A TECHNICAL ERROR. ***, IT WILL TAKE 24-48 HRS FOR THIS QUERY TO BE RESSOLVED. I PHONED THE CALL CENTRE EVERYDAY LASTWEEK TO FOLLOW UP, ENDED UP ASKING TO BE TRANSFERRED TO THE SUPERVISOR AS NO ONE COULD GIVE ME AN ANSWER EXCEPT SAYING THAT THEY WILL ESCALATE THE CALL. I SPOKE TO A CERTAIN THABO MAKOLA, WHO TOLD ME THAT THE QUERY WAS CLOSED AND TILL TODAY MY MINUTES ARE NOT LOADED. HE SAID HE WILL LOOK INTO THE MATTER AND GIVE ME A CALL BACK, I HAVE BEEN WAITING SINCE. I BOUGHT AIRTIME, WHICH I COULDNT USE AS THE AUTOMATIC VOICE WOULD SAY \YOU HAVE INSUFFICIENT AIRTIME TO MAKE A CALL"I WENT ON TO CALL AND QUERY THIS"