MINUTES LOST!
<p>On advise provided by Jaco at MTN Store Woodlands, Pretoria, i migrated contracts and was told that the 600 some minutes which had accumulated would carry over to the new contract...</p> <p>NO MINUTES carried over.</p> <p>MTN Customer 'Service' call centre tells me minumtes do not carry over for contract migration.</p> <p>NOW I'M THE ONE WITH THE PROBLEM AND 600min LOST???</p> <p>***</p>
Helpful (0)
Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
07 Jul 2017, 21:19Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
Best regards,
MTN South Africa's reply07 Jul 2017, 21:19
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
Best regards,
's updateReviewer Update
16 Jul 2017, 19:31Hello Mike...
It's been 9days and i have heard nothing from you - any idea as to when you might find the time to address our query?
Ryan
's update16 Jul 2017, 19:31
Reviewer Update
Hello Mike...
It's been 9days and i have heard nothing from you - any idea as to when you might find the time to address our query?
Ryan
's updateReviewer Update
31 Jul 2017, 16:33MTN - more than three weeks has pasted since you committed on this feed to escalate this issue.
I have had no further communication on the issue...
How long does it take to get back to you loyal customer in resolving the injusice suffered???
's update31 Jul 2017, 16:33
Reviewer Update
MTN - more than three weeks has pasted since you committed on this feed to escalate this issue.
I have had no further communication on the issue...
How long does it take to get back to you loyal customer in resolving the injusice suffered???