MS
Merlene S
1 reviews | Active since Oct 2017
05 Oct 2017, 08:15
Minutes incorrect and worsening
I logged a call yesterday, I'm on contract and signed up on the deal in January where you receive 10000mtn to mtn minutes. I've been making mtn calls and having the call time deducted from my normal minutes which has, as a result, depleted. I called and received a ref number SMC/ ********** 8110 yesterday morning. Yesterday I had 9707min to mtn minutes remaining this morning, after the 24hour period in which the query should have been resolved, I have 6,73mtn to mtn minutes remaining. I had to buy airtime which is an inconvenience because of an error on mtn's part and the problem is worse!!! I want this corrected and the money spent on airtime I had to purchase as a result of their error refunded.
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Replies (2)MS
Merlene S's updateReviewer Update
17 Oct 2017, 08:14Hi Willem.
I'll be awaiting the communication regarding feedback and the action plan.
I want my money spent on airtime (R70) refunded either by deducting it from my monthly contract fee or directly into my account.
I don't want compensation with airtime or data as my contract deal has been sufficient up until this error. I'll be awaiting feedback with regards to this as well.
Thank you.
Merlene
MS
Merlene S's update17 Oct 2017, 08:14
Reviewer Update
Hi Willem.
I'll be awaiting the communication regarding feedback and the action plan.
I want my money spent on airtime (R70) refunded either by deducting it from my monthly contract fee or directly into my account.
I don't want compensation with airtime or data as my contract deal has been sufficient up until this error. I'll be awaiting feedback with regards to this as well.
Thank you.
Merlene
MS
Merlene S's updateReviewer Update
27 Oct 2017, 07:00Hi Willem Loots I received a response on Facebook from MTN and that they've refunded me with minutes however as I was inconvenienced someone from MTN could at least have asked me how I'd prefer to be reimbursed. I never use all my allocated minutes, data or smses in a month so giving me more airtime isn't compensating me. Your team can go back and check since I've been on this current MTN contract I've never had to purchase additional airtime and I'm aware that your minutes lapse after a period so this really isn't beneficial to me. Please advise.
MS
Merlene S's update27 Oct 2017, 07:00
Reviewer Update
Hi Willem Loots I received a response on Facebook from MTN and that they've refunded me with minutes however as I was inconvenienced someone from MTN could at least have asked me how I'd prefer to be reimbursed. I never use all my allocated minutes, data or smses in a month so giving me more airtime isn't compensating me. Your team can go back and check since I've been on this current MTN contract I've never had to purchase additional airtime and I'm aware that your minutes lapse after a period so this really isn't beneficial to me. Please advise.