1 reviews | Active since Jan 2015
Minutes gone
Missing minutes. I am on contract and receive a certain amount of minutes every month. On 2 March 2018 my minutes just disappeared. Gone. MTN has no explanation. I have been to a shop and have spoken to 6 different consultants st the call centre and no-one can explain it or get it back. Just gone.
Good day Okkie,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that your invoice has not been finalized as yet. We have not issued you with your bill as yet. Once you do receive it, you may contact us so that we may investigate your complaint.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
Good day Okkie,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that your invoice has not been finalized as yet. We have not issued you with your bill as yet. Once you do receive it, you may contact us so that we may investigate your complaint.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,