Minutes
<p>The most useless customer care and call center in SA. They put a bundle of 100 minutes and 500 minutes on to my account that I did not even ask for. From ,28 October the problem is stil there. A manager also can't do there job. I will not pay for something I did not ask for! </p>
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MTN South Africa's replyOfficial
15 Nov 2016, 12:37Thank you for your post.
We apologize for any inconvenience incurred.
The additional service 100 minutes and 500 minutes has been removed. The additional charges reflect on the un-billed invoice for November.
We have requested from our quality team to assist us with the recording before we can pass the credits for this service. Once received we listen to the recording, if the recording state that you have not requested for this service the account will be credited.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
MTN South Africa's reply15 Nov 2016, 12:37
Official
Thank you for your post.
We apologize for any inconvenience incurred.
The additional service 100 minutes and 500 minutes has been removed. The additional charges reflect on the un-billed invoice for November.
We have requested from our quality team to assist us with the recording before we can pass the credits for this service. Once received we listen to the recording, if the recording state that you have not requested for this service the account will be credited.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,