****ming Customers

During black Friday I called mtn to upgrade my contract. The agent told me that there was a contract for R500 which includes 400 GB Day and 400 GB night however there was no contract as such, the agent cheated me. I then realized that I only received 100GB For R546 so I called mtn customer service to complain and got no help from them and finally got the mtn mobile plus number. I spoke to a lady and she told me an investigation will be conducted and she'll call be back however she did not so I called again on Friday and I was told the contract I signed up for during black Friday was non compliant and there was no such contract the agent misled me. They have been telling since Friday 2nd Feb 2024 that my contact is going to be reversed. It's been a week no and no updates. Instead they want me to pay for the non compliant contract that I never Sign up for. No respect for customers time and money. They have a horrible customer service. Take 3 weeks to sort out an issue and want customers to pay for services they did not sign up for. Some customers care agents are very rude, backchat instead of helping. I'm complaining since 3 weeks and they not helping me at all