1 reviews | Active since Aug 2016
milking money
<p>i have a contract of R350pm and in July saw an sms saying there will be +R400 extra to be paid, i contacted their call centre and the person i spoke to indicated that something was done and yet i was owing R39 extra. I asked him to cancel whatever that was as i do not subscribe to it. when time of debiting comes, they deducted far more than what they suppose to do. when i requested for recordings in those telephone conversation which was indicated to be the recorded ones a lady by the name of Ntabiseng Madlala promised that it will be made available for me to obtain from their store when I go to the store, it was indicated that the was never such, when I try to communicate with her via email, or facebook she ignores the communication. mtn is in the business of milking money in us</p>
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Your account was billed for content changes on the invoice dated 2016-08-13; this was before your usage limit was changed from R417.00 to R0.00. Please make sure that you cancel the content services by dialling *141*5#ok, the content service provider is Mira Networks.
Date/Time Source Channel Old SUL New SUL
2016-07-14 12:18 Service Provider R 417,00 R 0,00
2016-07-05 11:58 USSD R 1,00 R 417,00
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********
Best regards,
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Your account was billed for content changes on the invoice dated 2016-08-13; this was before your usage limit was changed from R417.00 to R0.00. Please make sure that you cancel the content services by dialling *141*5#ok, the content service provider is Mira Networks.
Date/Time Source Channel Old SUL New SUL
2016-07-14 12:18 Service Provider R 417,00 R 0,00
2016-07-05 11:58 USSD R 1,00 R 417,00
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********
Best regards,