CS
Carol S
1 reviews | Active since Jan 2014
04 Nov 2015, 16:30
Mike Ramabokka broke his promise
I posted a complaint on this website on 19 October 2015. Mtn has been debiting my account for a contract I cancelled a long time ago. Mike Ramaboka contracted me, apologised, promised to stop debiting my account and to refund me for the many months I have been paying for a cancelled account. On 31 October, MTN debited my account again. I have not been refunded either.
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MTN South Africa's replyOfficial
04 Nov 2015, 17:25Hello Figaro,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly note the number *** was permanently deactivated and the amount debited of R154.95 credit is already passed in your contract account and awaiting for the credit for the other invoices to be passed so that our banking department can process the refund to your bank account.
warm regards
mike
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly note the number *** was permanently deactivated and the amount debited of R154.95 credit is already passed in your contract account and awaiting for the credit for the other invoices to be passed so that our banking department can process the refund to your bank account.
warm regards
mike
MTN South Africa's reply04 Nov 2015, 17:25
Official
Hello Figaro,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly note the number *** was permanently deactivated and the amount debited of R154.95 credit is already passed in your contract account and awaiting for the credit for the other invoices to be passed so that our banking department can process the refund to your bank account.
warm regards
mike
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly note the number *** was permanently deactivated and the amount debited of R154.95 credit is already passed in your contract account and awaiting for the credit for the other invoices to be passed so that our banking department can process the refund to your bank account.
warm regards
mike