1 reviews | Active since Dec 2017
Mike Ramaboka from Complaints Management Team NO FEEDBACK
I have posted 2 reviews on hello peter.
On both times Mike Ramaboka from their Complaints Management Team has responded, promising that they will get back to me. It has been weeks and still no further feedback.
I have provided my ID, ref number and when phoning MTN they can track my online order. So I cannot understand why it is so difficult to solve the issue.
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
As per our telephone conversation the matter have been escalated to our online store to investigate and resolve your problem accordingly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
As per our telephone conversation the matter have been escalated to our online store to investigate and resolve your problem accordingly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team