1 reviews | Active since Aug 2017
Mike Ramaboka
I was told that I cannot upgrade. Yet a recorded phone call with MTN consultants at call center confirms that I was not only told by them that I can upgrade 1 Aug because it was apparently a system ****ch that said 31st July for almost 3 years. UNACCEPTABLE! Now I am told to wait another 2 MONTHS! Bull****! I want to upgrade NOW!
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly note that the upgrade cannot be done now for line ***, early upgrade can only be done in the 21st month of the 24 month contract. This contract expires 2019-02-01.
We have sent the request to the agent Supervisor to chat to the agent regarding wrong information for the upgrade date.
Please recheck your upgrade date with the following link:
https://www.mtn.co.za/Pages/Upgrades.aspx
1 place cell number in
2. OTP number will be requested to received the information.
3 . Validate
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly note that the upgrade cannot be done now for line ***, early upgrade can only be done in the 21st month of the 24 month contract. This contract expires 2019-02-01.
We have sent the request to the agent Supervisor to chat to the agent regarding wrong information for the upgrade date.
Please recheck your upgrade date with the following link:
https://www.mtn.co.za/Pages/Upgrades.aspx
1 place cell number in
2. OTP number will be requested to received the information.
3 . Validate
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,