RM
Ramaphunye M
1 reviews | Active since Nov 2013
14 Mar 2016, 13:20
Migration***6
I made a deal with a devil(mtn) they made me take a contract that I can't afford and now they say they can't change it to top up or pay as u go, I regret the day I trust mtn to be the network of my choice but now it live me no choice but to shut down my network of 20 loyal years with them and join other reliable network. I'm tired of mtn customer care that doesn't give a derm about customers reference no ***6
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Replies (1)
MTN South Africa's replyOfficial
15 Mar 2016, 17:04Hello rjmotaung,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. We have tried to migrate your package to a Top Up however your package is not available at all on TopUp.
We have however escalated this matter to the relevant department for assistance.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. We have tried to migrate your package to a Top Up however your package is not available at all on TopUp.
We have however escalated this matter to the relevant department for assistance.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
MTN South Africa's reply15 Mar 2016, 17:04
Official
Hello rjmotaung,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. We have tried to migrate your package to a Top Up however your package is not available at all on TopUp.
We have however escalated this matter to the relevant department for assistance.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. We have tried to migrate your package to a Top Up however your package is not available at all on TopUp.
We have however escalated this matter to the relevant department for assistance.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,