MIGRATION WENT WRONG

<p>I have been a customer of MTN for the past 10years. I went in to query why ,My account balances fluctuates every month by huge amounts, as I am using the same amount of Data and airtime on a monthly basis. I don't understand why my package was changed from what it used to be to a totally different package, an it changed in May'2016.At the date of the complaint I had +-900 sms's, 1.2 Gig data and R279 airtime on Monday the 4/07/2016, On Wednesday the 06/07/2016, I had 6 sms's, 20kb data and R69 airtime. My balance for month end is R479, Please explain what happened to all my money as I was left with no airtime or data this past weeks and I am highly upset.</p> <p> </p> <p>today is the 22/07/2016 and this is still not resolved.</p> <p>This is ridiculous, I will not accept it happening to me so attend to this query ASAP.</p> <p>I was supposed to be migrated to the following package</p> <p>R200 airtime and 1gig data, which i only received R200 from, what happened where is my 1gig data. How can they tell me one thing over the phone and another do something else.</p> <p>I suggest you pull all the recordings for these reference numbers and get this sorted outTODAY!!!!</p> <p>The reference numbers are ********** & ********** .</p> <p> </p>