Migration to prepaid struggles
<p>I have been trying to migrate to mtn prepaid, from the 17 November, i have done all payments and retention department said that am on prepaid, but i wanna sign a new data contract but every mtn store see my number been on contract. I have contacted mtn via 808 but they always refer me to the retention department and they have been 8 emails between me and them to no answer , ref [# ********** 1] and [# ********** 1] </p>
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***