Migration to Prepaid

I would like to expressmy disappointment on how MTN is handling my contract migration to a prepaid, On the 09th February 2015, I called the retention department to migrate my contract to prepaid, It has been 7 days now and nothing has happened, I have been calling everyday speaking to a different call centre agent, my query doesn't get solved, I have had to call many times, a goal post is being changed all the<br> <br> The line is still pending on the network, soo it hasn't been moved to a prepaid, Kindly check on a prepaid system it will show the no is still on a contract and on the contract shows the no is a prepaid, please advise is still frustrating.<br> <br> My Ref No: ***