Migration to prepaid [#***3]

<p>Hi MTN Retentions and Billing department,</p> <p> </p> <p>I was due for an upgrade but decided to cancel and migrate to prepaid.</p> <p>29 August 2016 – receive an email stating that migration will take place in 2 to 24 hours</p> <p>31 August 2016 – was told that there was a technical issue with migrating the number, it will take another 2 to 24 hours</p> <p>02 September 2016 – Minutes, SMS’s and data bundles are loaded AFTER I’ve cancelled my contract and AFTER I was told that nothing will be loaded because I cancelled.</p> <p>02 September 2016 – was told an emergency migration will be requested, and the migration will take 3 hours (it has been more than 5 hours while I’m typing this).</p> <p>Spoke to Lesego.Bokale (Customer Services Supervisor). He said I should give him until close of business today to resolve this matter.</p> <p>What I want is the following:</p> <p>1. Number migrated to prepaid immediately;</p> <p>2. No liability for using any minutes, bundles, sms's etc that was provision after cancelling my contract on Monday 29 August 2016.</p> <p>3. No bill for the minutes, bundles, sms's etc that was provisioned after cancelling my contract on Monday 29 August 2016</p> <p>This matter will be taken to ICASA if I am invoiced for the Minutes, SMS’s and data bundles loaded this morning, 2nd Sepetember 2016.</p> <p> </p> <p>To make matters worse, I can’t even load airtime or data because when the number is migrated (hopefully this century), I’ll lose whatever balance I have left.</p> <p> </p> <p>Well done MTN retentions department, you’ve managed to retain a customer under duress.</p>